1. Shipping

Holland

In most cases, your order will be shipped within 1 - 2 working days .

Do you need the item as fast as possible because you need it before a specific date? Please send me an e-mail or message through Instagram! I will try to ship your order as fast as possible.

International

In most cases, your order will be shipped within 1 - 5 working days . I ship my international orders 1 - 2 times a week..

How long it takes to ship your package depends a bit on how many orders I received before yours!

Do you need the item as fast as possible because you need it before a specific date? Please send me an e-mail or message through Instagram! I will try to ship your order as fast as possible.

 

After filling in your address, you can find the shipping costs in the shopping cart..

Holland

  • Envelope with stamps: €1,95
  • Mailbox package: €4,95
  • Package: €4,95 - €6,95

Europe

  • Envelope with stamps: €2,50
  • Mailbox package: €4,50
  • Package (with tracking): €7,50

Rest of the World

  • Envelope with stamps: €2,50
  • Mailbox package (no tracking): €4,95
  • Mailbox package (with tracking): €10
  • Package (with tracking): €16

Holland

Envelope with stamps - €1,95 

I will ship stickers I na firm envelope with stamps. You can't track your order. Our local shipping company, PostNL, will deliver letters from Tuesday to Saturday. Curious when your letter will arrive? Check it on the website of PostNL.

Mailbox package - €4,95

Your order will be shipped as a package that fits through the letter box. Most of the time, this will be a mailbox package with tracking. However, for smaller orders I might decide to ship your order in and envelope with stamps (for example: if you order only a postcard or a keychain). You can't track an envelope with stamps. Mailbox packages will be delivered the next working day (in most cases).

Mailbox package with Track & Trace - €4,95 

Your order will be shipped as a package that fits in the letter box. Tracking is included. You can track your order here Use the tracking code I send to you by email!

 

Packages

For bigger packages you can chose between the following options:

PostNL (parcel point): €6,45

PostNL (home delivery): €6,95

DHL (parcel point): €4,95

DHL (home delivery): €5,95

If you select "home delivery" your package will be shipped to the address you fill in by your order. If you select "parcel point" your order will be shipped to a parcel point close to the address you fill in by your order.

Do you have a preference for a specific parcel point? Please let me know in the comment box at your order! Please mention your order will only stay for a week at the parcel point. After that, it will be returned to me. You can fill your order on the website of PostNL or DHL.

Most packages will be delivered the next (working) day.

 

Europe

Envelope with stamps - €2,50 

Stickers will be shipped in a firm envelope with stamps. You can't track your order.

Mailbox package - €4,50 

Your order will be shipped as a package that fits through the letter box. Mailbox packages will be shipped without a Track & Trace code!

Mailbox packages (with Track & Trace) & Packages - €7,50 

Your order will be shipped with a Track & Trace code. You can track your order on the international website of PostNL using the code I send you by email.

 

Rest of the World

Envelope with stamps - €2,50 

Stickers will be shipped in a firm envelope with stamps. You can't track your order.

Mailbox package - €4,95 

Your order will be shipped as a package that fits through the letter box. Mailbox packages will be shipped without a Track & Trace code!

Mailbox package (with Track & Trace) - €10 

Your order will be shipped as a package that fits through the letter box. Mailbox packages will be shipped with a Track & Trace code. You can track your order on the international website of PostNL using the code I send you by email.

Package (with Track & Trace) - €16 

Bigger products will be shipped as a package with Track & Trace. You can track your order on the international website of PostNL using the code I send you by email.

 

Holland

  • 1 -2 working days

In most cases, your order will be delivered the next working day. My shipping company, PostNL, delivers packages from Tuesday to Saturday. You can track your order with the PostNL-app or the website of PostNL.

International orders

  • Europe: 1 - 2 weeks
  • U.S. and Canada: 2 - 3 weeks
  • Rest of the world: 2,5 - 3 weeks

Do you want a better indication of how long shipping takes to your country? Check the international shipping table of PostNL. You can find the estimated shipping times in the column:Letters and (letterbox) Packets Priority.

Want to know if your order will still be in time for Christmas? Check deadlines per country for final ordering & shipping dates.

Holland
You can find your track & trace code in the e-mail I sent you. You can track your order with the PostNL-app or the website of PostNL.

Curious if I have shipped your order yet? You can find the status of your order in My Orders.

International 

You can find your track & trace code in the e-mail I sent you. You can track your order at the internationale T&T pagina of PostNL.

Curious if I have shipped your order yet? You can find the status of your order in My Orders.

Holland

Unfortunately, I often can't do much for you if your package is delayed. It is best to contact the carrier of your package.

PostNL

Please check the PostNL-app or the website of PostNL if there is any information available about your delay. No info? You can contact PostNL with the following phone number: 0900-0990 or through PostNL customer service

DHL 

Check the DHL app (get it in the App Store or the Google Play Store) or website of DHL if there is any information about your delay. No info? You can contact DHL through their service pagina for customers.  

International

Please check the website of PostNL for the current, international service alerts . You can find an overview of the current international service alerts that can affect the receipt and delivery of your package. Mostly the amount of days you package is delayed is stated here.

Still got no package? Please contact your local post carrier first.

If they don't have any, you can contact me. However, keep in mind I can't provide any more info on shipments without tracking!

Holland
Nee, de pakketten binnen Nederland worden niet verzekerd verzonden. Een brievenbuspakje kan niet verzekerd verzonden worden, een normaal pakket wel. Wil je jouw pakket verzekerd verzenden? Neem contact me op voor de mogelijkheden!

International orders
Nee, jouw pakket wordt niet verzekerd verzonden. Wil je jouw pakket verzekerd verzenden? Neem contact me op voor de mogelijkheden!

Yes, DewyCreations is registered at LUCID with number DE3875702246420.

On January 1, 2019, Germany’s Packaging Act (VerpackG) came into effect, imposing requirements on online retailers (including Etsy shops) selling to buyers in Germany. The Packaging Act promotes recycling and reuse of packaging materials (e.g. cardboard boxes, tape, and bubble wrap).

My company (DewyCreations) is registered with LUCID, which is the Packaging Register of the Stiftung Zentrale Stelle Verpackungsregister (Foundation Central Agency Packaging Register – ZSVR).
Producers/distributors pay a license fee to the dual system for the collection, sorting and recycling of the packaging they introduced to the market. My Dual System partner is Activate by Reclay.
Please recycle when you can. Thank you!

You can find more info about the expected processing and delivery time on the product page of the preorder.

Do you want to order some products next to your preorder? And don't feel like waiting too long? Please, place two separate orders. I can ship the other items within 1 - 5 working days. Your preorder will be shipped later when ready.

 

Some products are available as backorder. This means I don't have products in stock at the moment, but you place a back order. Mostly I can restock & ship these items within a week.

2. The Webshop

You can pay in the webshop with Ideal, PayPal, SOFORT Banking, Bancontant, GiroPay, KBC/CBC and Apple Pay. You can also pay after placing your order with Billink.
For PayPal and Billink a small extra fee is charged.

You can find your order at My Orders in You Account. Or in your mailbox.

You can find all your favorite items on Your Wish List.

Yes, almost of the items are in stock!

However, in my weekends, you can often find me at conventions and events. Sometimes items run out of stock during an event... I'm trying my best to keep my webshop up to date as soon as possible afterwards! If one of the items you ordered is no longer in stock, I will contact you as soon as possible.

Yes, of course! You can pick up your order during one of the events I attend as an artist. By placing an order in my webshop beforehand you can be sure you claimed your favorite items!

Use the code: ophalen op beurs in the coupon bar. That way you don't have to pay for shipping.

Did you not drop by to pickup your order? Or do I still have to send your package to you for another reason? Then I will still charge shipping costs afterwards!

 

3. Product related questions

Washing the bags is possible with a temperature of 30 degrees. The bag can only be used in the dryer at a low temperature. You can iron the bag at a low temperature (about 110C.) Do not bleach with chlorine bleach and do not use dry cleaning.

Washing the backapcks is possible with a temperature of 30 degrees. The bag can only be used in the dryer at a low temperature. You can iron the bag at a low temperature (about 110C.) Do not bleach with chlorine bleach and do not use dry cleaning.

Yes. Please use the hand wash program on your washing machine. Was the products at a maximum of 30 degrees. Please don't put them in the dryer. And turn your product inside out when ironing.

4. Returning my order

Not completely satisfied with your item(s)?

You have the right to cancel your order up to 14 days after receipt without giving any reason.

Use the Dutch Withdrawal Form or send me an email to let me know you want to return your item(s).

After letting me know you want to return your order, you have 14 days to pack & ship the items you want to return.

Be aware! You pay the costs for the return shipment yourself. You can choose which carrier you want to work with.

Send your returned shipment to:

Dewy Venerius

Hilbersplein 8

1944 RA Beverwijk 

THE NETHERLANDS

If you make use of your right of withdrawal, you will return the product(s) - if reasonably possible -  in the original condition and packaging, with all accessories supplied.

I will refund your order after I received your shipment.

 

More info of my Return Policy can be found in my Terms & Conditions.

The moment your return item is received and accepted by DewyCreations, I will refund the purchase amount to you. This is done using the same payment method that you used to pay for your order. The amount will be refunded within 14 days after receipt of the return. If you still have an outstanding payment at DewyCreations, I will settle the amount with this outstanding balance.

You can't return personalized products and textile products that have already been washed. An overview of all products that cannot be returned can be found in the Terms & Conditions (article 10).