{"id":1686,"date":"2019-05-20T19:59:38","date_gmt":"2019-05-20T17:59:38","guid":{"rendered":"https:\/\/dewyvenerius.com\/faqs-2\/"},"modified":"2019-05-21T10:27:13","modified_gmt":"2019-05-21T08:27:13","slug":"faqs","status":"publish","type":"page","link":"https:\/\/dewyvenerius.com\/en\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"<div  class=\"ewd-ufaq-faq-list ewd-ufaq-page-type-load_more ewd-ufaq-category-tabs-\" id='ewd-ufaq-faq-list'>\n\n\t<input type='hidden' name='show_on_load' value='' id='ewd-ufaq-show-on-load' \/>\n<input type='hidden' name='include_category' value='' id='ewd-ufaq-include-category' \/>\n<input type='hidden' name='exclude_category' value='' id='ewd-ufaq-exclude-category' \/>\n<input type='hidden' name='orderby' value='title' id='ewd-ufaq-orderby' \/>\n<input type='hidden' name='order' value='asc' id='ewd-ufaq-order' \/>\n<input type='hidden' name='post_count' value='-1' id='ewd-ufaq-post-count' \/>\n<input type='hidden' name='current_url' value='\/en\/wp-json\/wp\/v2\/pages\/1686' id='ewd-ufaq-current-url' \/>\n\t\n\t\n\t<div class='ewd-ufaq-faqs'>\n\n\t\t<div id='ewd-ufaq-faq-category-verzending' class='ewd-ufaq-faq-category'>\n\t\n\t<div class='ewd-ufaq-faq-category-title'  >\n\t\t\n\t\t<h4 title=\"Click here to open 1. Verzending\">\n\t\t\t1. Shipping\t\t\t\t\t<\/h4>\n\n\t\t\t\n\t<\/div>\n\t\n\t<div class='ewd-ufaq-faq-category-inner' >\n<div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-1716-RxmEDtCZOh' data-post_id='1716'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class='ewd-ufaq-post-margin'  href='#' role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-square'>\n\t\t\t<span >a<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tWhen will my order be shipped?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<h2><strong>The Netherlands<\/strong><\/h2>\n<p>In most cases, your order will be shipped within\u00a0<strong>1 - 2 working days\u00a0<\/strong>.<\/p>\n<p>Do you need the item as fast as possible because you need it before a specific date? Please send me an <a href=\"https:\/\/dewyvenerius.com\/en\/contact\/\">e-mail<\/a>\u00a0or message through <a href=\"https:\/\/www.instagram.com\/dewycreations\/\">Instagram<\/a>! I will try to ship your order as fast as possible.<\/p>\n<h2><strong>International<\/strong><\/h2>\n<p>In most cases, your order will be shipped within\u00a0<strong>1 - 5 working days\u00a0<\/strong>. I ship my international orders <strong>1 - 2 times a week.<\/strong>.<\/p>\n<p>How long it takes to ship your package depends a bit on how many orders I received before yours!<\/p>\n<p>Do you need the item as fast as possible because you need it before a specific date? Please send me an <a href=\"https:\/\/dewyvenerius.com\/en\/contact\/\">e-mail<\/a>\u00a0or message through <a href=\"https:\/\/www.instagram.com\/dewycreations\/\">Instagram<\/a>! I will try to ship your order as fast as possible.<\/p>\n<p>&nbsp;<\/p>\n<\/div>\n\t\t\n\t\t\t<div class='ewd-ufaq-faq-custom-fields'>\n\n\t\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-1689-hmLDLyrjeS' data-post_id='1689'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class='ewd-ufaq-post-margin'  href='#' role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-square'>\n\t\t\t<span >a<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tHow much is shipping?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<p>After filling in your address, you can find the shipping costs in <a href=\"https:\/\/dewyvenerius.com\/en\/cart\/\">the shopping cart.<\/a>.<\/p>\n<h2><strong>The Netherlands<\/strong><\/h2>\n<ul>\n<li>Envelope with stamps: \u20ac1,95<\/li>\n<li>Mailbox package: \u20ac4,50<\/li>\n<li>Package: \u20ac5,45 - \u20ac6,95<\/li>\n<\/ul>\n<h2><strong>Europe<\/strong><\/h2>\n<ul>\n<li>Envelope with stamps: \u20ac2,50<\/li>\n<li>Mailbox package: \u20ac4,50<\/li>\n<li>Package (with tracking): \u20ac8,60<\/li>\n<\/ul>\n<h2><strong>Rest of the World<\/strong><\/h2>\n<ul>\n<li>Envelope with stamps: \u20ac2,50<\/li>\n<li>Mailbox package (no tracking): \u20ac4,95<\/li>\n<li>Mailbox package (with tracking): \u20ac10<\/li>\n<li>Package (with tracking): \u20ac19<\/li>\n<\/ul>\n<\/div>\n\t\t\n\t\t\t<div class='ewd-ufaq-faq-custom-fields'>\n\n\t\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-42801-rbiAOrQnJO' data-post_id='42801'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class='ewd-ufaq-post-margin'  href='#' role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-square'>\n\t\t\t<span >a<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tWhat is the shipping method? Does it include tracking?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<h2><strong>The Netherlands<\/strong><\/h2>\n<p><em>Envelope with stamps - \u20ac1,95\u00a0<\/em><\/p>\n<p>I will ship stickers I na firm envelope with stamps. You can't track your order. Our local shipping company, PostNL, will deliver letters from Tuesday to Saturday. Curious when your letter will arrive? Check it on the website of <a href=\"https:\/\/www.postnl.nl\/versturen\/brief-of-kaart-versturen\/hoe-verstuur-ik-een-brief-of-kaart\/postbezorging\/\">PostNL<\/a>.<\/p>\n<p><em>Mailbox package - \u20ac4,50<\/em><\/p>\n<p>Deze bestelling wordt verstuurd als een pakje dat door de brievenbus past. In de meeste gevallen is dit een brievenbuspakje (met T&amp;T) via PostNL. Voor kleinere bestellingen, bijvoorbeeld met 1 kaart en\/of sleutelhanger, kan ik ervoor kiezen om deze in een envelop met postzegels op te sturen. In dit geval is er geen tracking mogelijk. Meestal worden brievenbuspakjes de volgende dag bezorgd.<\/p>\n<p><em>Brievenbuspakje met T&amp;T &#8211; \u20ac4,50\u00a0<\/em><\/p>\n<p>Deze bestelling wordt verstuurd als brievenbuspakje (met T&amp;T) via PostNL. Je kan je pakje <a href=\"https:\/\/jouw.postnl.nl\/#!\/\">here<\/a> volgen met de Track &amp; Trace code uit de mail!<\/p>\n<p>&nbsp;<\/p>\n<p><em>Packages<\/em><\/p>\n<p>For bigger packages you can chose between the following options:<\/p>\n<p style=\"font-weight: 400\">PostNL (parcel point): \u20ac6,45<\/p>\n<p style=\"font-weight: 400\">PostNL (home delivery): \u20ac6,95<\/p>\n<p style=\"font-weight: 400\">DHL (parcel point): \u20ac5,25<\/p>\n<p style=\"font-weight: 400\">DHL (home delivery): \u20ac6,45<\/p>\n<p>If you select \"home delivery\" your package will be shipped to the address you fill in by your order. If you select \"parcel point\" your order will be shipped to a parcel point close to the address you fill in by your order.<\/p>\n<p>Do you have a preference for a specific parcel point? Please let me know in the comment box at your order! Please mention your order will only stay for a week at the parcel point. After that, it will be returned to me. You can fill your order on the website of<a href=\"https:\/\/jouw.postnl.nl\/#!\/\"> PostNL\u00a0<\/a>or <a href=\"https:\/\/www.dhlparcel.nl\/nl\/consument\/track-en-trace\">DHL<\/a>.<\/p>\n<p>Most packages will be delivered the next (working) day.<\/p>\n<p>&nbsp;<\/p>\n<h2>Europe<\/h2>\n<p><em>Envelope with stamps - \u20ac2,50\u00a0<\/em><\/p>\n<p>Stickers will be shipped in a firm envelope with stamps. You can't track your order.<\/p>\n<p><em>Mailbox package - \u20ac4,50\u00a0<\/em><\/p>\n<p>Your order will be shipped as a package that fits through the letter box. Mailbox packages will be shipped <strong>without<\/strong> Track &amp; Trace.<\/p>\n<p><em>Brievenbuspakje (met T&amp;T) &amp; Kleine Pakketten &#8211; \u20ac8,60<\/em><\/p>\n<p>Your order will be shipped <strong>with<\/strong> Track &amp; Trace code. Je kan jouw bestellingen volgen op de website van <a href=\"https:\/\/tracking.postnl.nl\/track-and-trace\/#\/search\">PostNL<\/a> using the code I send you by email.<\/p>\n<p>&nbsp;<\/p>\n<h2><strong>Rest of the World<\/strong><\/h2>\n<p><em>Envelope with stamps - \u20ac2,50\u00a0<\/em><\/p>\n<p>Stickers will be shipped in a firm envelope with stamps. You can't track your order.<\/p>\n<p><em>Mailbox package - \u20ac4,95\u00a0<\/em><\/p>\n<p>Your order will be shipped as a package that fits through the letter box. Mailbox packages will be shipped <strong>without<\/strong> Track &amp; Trace.<\/p>\n<p><em>Brievenbuspakje (met T&amp;T) &#8211; \u20ac10\u00a0<\/em><\/p>\n<p>Your order will be shipped as a package that fits through the letter box. Mailbox packages will be shipped <strong>with<\/strong> Track &amp; Trace.\u00a0Je kan jouw bestellingen volgen op de website van <a href=\"https:\/\/tracking.postnl.nl\/track-and-trace\/#\/search\">PostNL<\/a> using the code I send you by email.<\/p>\n<p><em>Pakket (met T&amp;T) &#8211; \u20ac19<\/em><\/p>\n<p>Bigger products will be shipped as a package <strong>with\u00a0<\/strong>Track &amp; Trace. Je kan jouw bestellingen volgen op de website van <a href=\"https:\/\/tracking.postnl.nl\/track-and-trace\/#\/search\">PostNL<\/a> using the code I send you by email.<\/p>\n<p>&nbsp;<\/p>\n<\/div>\n\t\t\n\t\t\t<div class='ewd-ufaq-faq-custom-fields'>\n\n\t\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-1717-UePktbhSR7' data-post_id='1717'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class='ewd-ufaq-post-margin'  href='#' role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-square'>\n\t\t\t<span >a<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tHow long does shipping take?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<h4><em>The Netherlands<\/em><\/h4>\n<ul>\n<li>1 -2 working days<\/li>\n<\/ul>\n<p>In most cases, your order will be delivered the next working day. My shipping company, PostNL, delivers packages from Tuesday to Saturday. You can track your order with the\u00a0<a href=\"https:\/\/www.postnl.nl\/campagnes\/postnl-app\/\">PostNL-app<\/a> or the <a href=\"https:\/\/jouw.postnl.nl\/track-and-trace\/\">website of PostNL<\/a>.<\/p>\n<h4><em>International orders<\/em><\/h4>\n<ul>\n<li>Europe: 1 - 2 weeks<\/li>\n<li>Verenigde staten &amp; Canada: 2 &#8211; 3 weken<\/li>\n<li>Rest of the world: 2,5 - 3 weeks<\/li>\n<\/ul>\n<p>Do you want a better indication of how long shipping takes to your country? Check <a href=\"https:\/\/www.postnl.nl\/api\/assets\/blt43aa441bfc1e29f2\/blt2bb3a561d85b4941\/6565ee86235b2e040ab84400\/20231128-brochure-international-delivery-times.pdf\">the international shipping table<\/a> of PostNL. You can find the estimated shipping times in the column:<strong>Letters and (letterbox) Packets Priority.<\/strong>&#8221;<\/p>\n<p>Want to know if your order will still be in time for <strong>Christmas<\/strong>? Check\u00a0<a href=\"https:\/\/www.postnl.nl\/en\/customer-service\/delivery-days-and-times\/holiday-delivery-schedule\/\">deadlines per country<\/a>\u00a0for final ordering &amp; shipping dates.<\/p>\n<\/div>\n\t\t\n\t\t\t<div class='ewd-ufaq-faq-custom-fields'>\n\n\t\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-46042-gNW8vqQvzO' data-post_id='46042'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class='ewd-ufaq-post-margin'  href='#' role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-square'>\n\t\t\t<span >a<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tWill my order be in time for the Christmas?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<h4><em>The Netherlands<\/em><\/h4>\n<p>Do you want to be sure your package arrives before\u00a0<strong>Thursday 5 December? <\/strong>Place <strong>no later than 3 December <\/strong>your order.<\/p>\n<p>Do you want to be sure your package arrives before\u00a0<strong>Christmas on Wednesday 25 December? <\/strong>Place <strong>no later then 21 December <\/strong>your order.<\/p>\n<p>I will ship parcels at 23 December (Monday) but can't guarantee it will be in time.<\/p>\n<p><em>Here is an overview when PostNL delivers packages during the holidays:\u00a0<\/em><\/p>\n<p><img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone wp-image-46044 size-large\" src=\"https:\/\/dewyvenerius.com\/wp-content\/uploads\/pakketten-nl-nl-1-655x900.jpg\" alt=\"pakketten-nl-nl-1 by . \" width=\"655\" height=\"900\" srcset=\"https:\/\/dewyvenerius.com\/wp-content\/uploads\/pakketten-nl-nl-1-655x900.jpg 655w, https:\/\/dewyvenerius.com\/wp-content\/uploads\/pakketten-nl-nl-1-218x300.jpg 218w, https:\/\/dewyvenerius.com\/wp-content\/uploads\/pakketten-nl-nl-1-768x1055.jpg 768w, https:\/\/dewyvenerius.com\/wp-content\/uploads\/pakketten-nl-nl-1-1118x1536.jpg 1118w, https:\/\/dewyvenerius.com\/wp-content\/uploads\/pakketten-nl-nl-1-1491x2048.jpg 1491w, https:\/\/dewyvenerius.com\/wp-content\/uploads\/pakketten-nl-nl-1-9x12.jpg 9w, https:\/\/dewyvenerius.com\/wp-content\/uploads\/pakketten-nl-nl-1-600x824.jpg 600w, https:\/\/dewyvenerius.com\/wp-content\/uploads\/pakketten-nl-nl-1-scaled.jpg 1863w\" sizes=\"(max-width: 655px) 100vw, 655px\" \/><\/p>\n<h4><em>International orders<\/em><\/h4>\n<p>Want to know if your order will still be in time for <strong>Christmas<\/strong>? Please check the deadlines per country here:<\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-46045 size-large\" src=\"https:\/\/dewyvenerius.com\/wp-content\/uploads\/post-en-pakketten-naar-het-buitenland-najaar-2024-en-1-655x900.jpg\" alt=\"post-en-pakketten-naar-het-buitenland-najaar-2024-en-1 by . \" width=\"655\" height=\"900\" srcset=\"https:\/\/dewyvenerius.com\/wp-content\/uploads\/post-en-pakketten-naar-het-buitenland-najaar-2024-en-1-655x900.jpg 655w, https:\/\/dewyvenerius.com\/wp-content\/uploads\/post-en-pakketten-naar-het-buitenland-najaar-2024-en-1-218x300.jpg 218w, https:\/\/dewyvenerius.com\/wp-content\/uploads\/post-en-pakketten-naar-het-buitenland-najaar-2024-en-1-768x1055.jpg 768w, https:\/\/dewyvenerius.com\/wp-content\/uploads\/post-en-pakketten-naar-het-buitenland-najaar-2024-en-1-1118x1536.jpg 1118w, https:\/\/dewyvenerius.com\/wp-content\/uploads\/post-en-pakketten-naar-het-buitenland-najaar-2024-en-1-1491x2048.jpg 1491w, https:\/\/dewyvenerius.com\/wp-content\/uploads\/post-en-pakketten-naar-het-buitenland-najaar-2024-en-1-9x12.jpg 9w, https:\/\/dewyvenerius.com\/wp-content\/uploads\/post-en-pakketten-naar-het-buitenland-najaar-2024-en-1-600x824.jpg 600w, https:\/\/dewyvenerius.com\/wp-content\/uploads\/post-en-pakketten-naar-het-buitenland-najaar-2024-en-1-scaled.jpg 1863w\" sizes=\"(max-width: 655px) 100vw, 655px\" \/><\/p>\n<\/div>\n\t\t\n\t\t\t<div class='ewd-ufaq-faq-custom-fields'>\n\n\t\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-1690-gMgp8XwsQa' data-post_id='1690'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class='ewd-ufaq-post-margin'  href='#' role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-square'>\n\t\t\t<span >a<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tWhere can I track my order?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<p><em>The Netherlands<\/em><br \/>\nJe vindt jouw Track &amp; Trace code <strong>in the e-mail<\/strong> I sent you. You can track your order with the\u00a0<a href=\"https:\/\/www.postnl.nl\/campagnes\/postnl-app\/\">PostNL-app<\/a> or the\u00a0<a href=\"https:\/\/jouw.postnl.nl\/#!\/track-en-trace\/zoeken\/\">website of PostNL<\/a>.<\/p>\n<p>Benieuwd of jouw pakje met Track &amp; Trace verzonden is? Kijk in jouw Account onder het kopje <a href=\"https:\/\/dewyvenerius.com\/en\/my-account\/orders\/\">My Orders<\/a>.<\/p>\n<p><em>International\u00a0<\/em><\/p>\n<p>Je vindt jouw Track &amp; Trace code <strong>in the e-mail<\/strong> I sent you. You can track your order at the\u00a0<a href=\"https:\/\/www.postnl.nl\/en\/customer-service\/international-delivery-times-post-and-parcels\/\">internationale T&amp;T pagina<\/a>\u00a0of PostNL.<\/p>\n<p>Benieuwd of jouw pakje met Track &amp; Trace verzonden is? Kijk in jouw Account onder het kopje <a href=\"https:\/\/dewyvenerius.com\/en\/my-account\/orders\/\">My Orders<\/a>.<\/p>\n<\/div>\n\t\t\n\t\t\t<div class='ewd-ufaq-faq-custom-fields'>\n\n\t\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-42806-gMZL5KppRu' data-post_id='42806'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class='ewd-ufaq-post-margin'  href='#' role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-square'>\n\t\t\t<span >a<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tHelp! My shipment is taking longer as expected. What now?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<h4><strong><em>The Netherlands<\/em><\/strong><\/h4>\n<p>Unfortunately, I often can't do much for you if your package is delayed. It is best to contact the carrier of your package.<\/p>\n<p><em>PostNL<\/em><\/p>\n<p>Please check the <a href=\"https:\/\/www.postnl.nl\/campagnes\/postnl-app\/\">PostNL-app<\/a> or the\u00a0<a href=\"https:\/\/jouw.postnl.nl\/#!\/track-en-trace\/zoeken\/\">website of PostNL <\/a>if there is any information available about your delay. No info? You can contact PostNL with the following phone number: <b>0900-0990 or through\u00a0<a href=\"https:\/\/www.postnl.nl\/klantenservice\/\">PostNL customer service<\/a>.\u00a0<\/b><\/p>\n<p><em>DHL\u00a0<\/em><\/p>\n<p>Check the DHL app (get it in the <a href=\"https:\/\/apps.apple.com\/nl\/app\/mijn-dhl\/id1530944632\">App Store<\/a> or the <a href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.dhlparcel.nl&amp;pli=1\">Google Play Store<\/a>) or <a href=\"https:\/\/www.dhlparcel.nl\/nl\">website of DHL<\/a> if there is any information about your delay. No info? You can contact DHL through their <a href=\"https:\/\/www.dhlparcel.nl\/nl\/consument\/support\">service pagina<\/a> for customers.\u00a0<b>\u00a0<\/b><\/p>\n<h4><em><strong>International<\/strong><\/em><\/h4>\n<p>Please check the website of PostNL for the <a href=\"https:\/\/www.postnl.nl\/en\/customer-service\/delivery-status\/international-service-alerts\/\">current, international service alerts <\/a>. You can find an overview of the current international service alerts that can affect the receipt and delivery of your package. Mostly the amount of days you package is delayed is stated here.<\/p>\n<p>Still got no package? Please contact your local post carrier first.<\/p>\n<p>If they don't have any, you can contact me. However, keep in mind I can't provide any more info on shipments without tracking!<\/p>\n<\/div>\n\t\t\n\t\t\t<div class='ewd-ufaq-faq-custom-fields'>\n\n\t\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-1718-rGmD6rL8Vz' data-post_id='1718'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class='ewd-ufaq-post-margin'  href='#' role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-square'>\n\t\t\t<span >a<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tAre my packages shipped insured?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<p><em>The Netherlands<\/em><br \/>\nNo, package in the Netherlands are not shipped with insurance. Do you want to ship your mailbox package with insurance? Please <a href=\"https:\/\/dewyvenerius.com\/en\/contact\/\">contact<\/a> for the possibilities!<\/p>\n<p><em>International orders<\/em><br \/>\nNo, your package will not be shipped with insurance. Do you want to receive a shipment with insurance? Please <a href=\"https:\/\/dewyvenerius.com\/en\/contact\/\">contact<\/a> for the possibilities!<\/p>\n<\/div>\n\t\t\n\t\t\t<div class='ewd-ufaq-faq-custom-fields'>\n\n\t\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-42810-GsOSWwNOPa' data-post_id='42810'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class='ewd-ufaq-post-margin'  href='#' role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-square'>\n\t\t\t<span >a<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tIs DewyCreations registered by LUCID (for shipments to Germany)?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<p>Yes, DewyCreations is registered at LUCID with number DE3875702246420.<\/p>\n<p>On January 1, 2019, Germany\u2019s Packaging Act (VerpackG) came into effect, imposing requirements on online retailers (including Etsy shops) selling to buyers in Germany. The Packaging Act promotes recycling and reuse of packaging materials (e.g. cardboard boxes, tape, and bubble wrap).<\/p>\n<p>My company (DewyCreations) is registered with LUCID, which is the Packaging Register of the Stiftung Zentrale Stelle Verpackungsregister (Foundation Central Agency Packaging Register \u2013 ZSVR).<br \/>\nProducers\/distributors pay a license fee to the dual system for the collection, sorting and recycling of the packaging they introduced to the market. My Dual System partner is Activate by Reclay.<br \/>\nPlease recycle when you can. Thank you!<\/p>\n<\/div>\n\t\t\n\t\t\t<div class='ewd-ufaq-faq-custom-fields'>\n\n\t\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-2761-bpWoSLn4Qe' data-post_id='2761'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class='ewd-ufaq-post-margin'  href='#' role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-square'>\n\t\t\t<span >a<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tPREORDERS: when will my preorder be shipped?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<p>You can find more info about the <strong>expected processing and delivery time<\/strong> on the product page of the preorder.<\/p>\n<p>Do you want to order some products next to your preorder? And don't feel like waiting too long? Please, place two separate orders. I can ship the other items within 1 - 5 working days. Your preorder will be shipped later when ready.<\/p>\n<p>&nbsp;<\/p>\n<p>Some products are available as backorder. This means I don't have products in stock at the moment, but you place <strong>a back order.<\/strong> Mostly I can restock &amp; ship these items within a week.<\/p>\n<\/div>\n\t\t\n\t\t\t<div class='ewd-ufaq-faq-custom-fields'>\n\n\t\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><\/div>\n\n<\/div>\n<div id='ewd-ufaq-faq-category-faq-webshop' class='ewd-ufaq-faq-category'>\n\t\n\t<div class='ewd-ufaq-faq-category-title'  >\n\t\t\n\t\t<h4 title=\"Click here to open 2. De webshop\">\n\t\t\t2. The Webshop\t\t\t\t\t<\/h4>\n\n\t\t\t\n\t<\/div>\n\t\n\t<div class='ewd-ufaq-faq-category-inner' >\n<div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-1720-mgi1Z2OO7Z' data-post_id='1720'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class='ewd-ufaq-post-margin'  href='#' role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-square'>\n\t\t\t<span >a<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tWhich payment options are available in the webshop?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<p>You can pay in the webshop with Ideal, PayPal, SOFORT Banking, Bancontant, GiroPay, KBC\/CBC and Apple Pay. You can also pay after placing your order with Billink.<br \/>\nFor PayPal and Billink a small extra fee is charged.<\/p>\n<\/div>\n\t\t\n\t\t\t<div class='ewd-ufaq-faq-custom-fields'>\n\n\t\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-42812-0ZiyqHYXek' data-post_id='42812'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class='ewd-ufaq-post-margin'  href='#' role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-square'>\n\t\t\t<span >a<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tWhere can I find my order?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<p>You can find your order at <a href=\"https:\/\/dewyvenerius.com\/en\/my-account\/edit-account\/\">My Orders<\/a> in <a href=\"https:\/\/dewyvenerius.com\/en\/my-account\/orders\/\">You Account<\/a>. Or in your mailbox.<\/p>\n<\/div>\n\t\t\n\t\t\t<div class='ewd-ufaq-faq-custom-fields'>\n\n\t\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-42814-aqKS41IgPv' data-post_id='42814'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class='ewd-ufaq-post-margin'  href='#' role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-square'>\n\t\t\t<span >a<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tWhere can I find the items I put on my Wist List?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<p>You can find all your favorite items on <a href=\"https:\/\/dewyvenerius.com\/en\/verlanglijst\/\">Your Wish List<\/a>.<\/p>\n<\/div>\n\t\t\n\t\t\t<div class='ewd-ufaq-faq-custom-fields'>\n\n\t\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-1721-159dWXoIX2' data-post_id='1721'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class='ewd-ufaq-post-margin'  href='#' role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-square'>\n\t\t\t<span >a<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tAre all the items in the webshop in stock?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<p>Yes, almost of the items are in stock!<\/p>\n<p>However, in my weekends, you can often find me at <a href=\"https:\/\/dewyvenerius.com\/en\/agenda\/\">conventions and events<\/a>. Sometimes items run out of stock during an event... I'm trying my best to keep my webshop up to date as soon as possible afterwards! If one of the items you ordered is no longer in stock, I will contact you as soon as possible.<\/p>\n<\/div>\n\t\t\n\t\t\t<div class='ewd-ufaq-faq-custom-fields'>\n\n\t\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-42817-GinddQIMvW' data-post_id='42817'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class='ewd-ufaq-post-margin'  href='#' role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-square'>\n\t\t\t<span >a<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tCan I pick my order up during an event?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<p>Yes, of course! You can pick up your order during one of the <a href=\"https:\/\/dewyvenerius.com\/en\/agenda\/\">events<\/a> I attend as an artist. By placing an order in my webshop beforehand you can be sure you claimed your favorite items!<\/p>\n<p>Use the code: <strong>ophalen op beurs<\/strong>\u00a0in the coupon bar. That way you don't have to pay for shipping.<\/p>\n<p>Did you not drop by to pickup your order? Or do I still have to send your package to you for another reason? Then I will still charge shipping costs afterwards!<\/p>\n<p>&nbsp;<\/p>\n<\/div>\n\t\t\n\t\t\t<div class='ewd-ufaq-faq-custom-fields'>\n\n\t\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><\/div>\n\n<\/div>\n<div id='ewd-ufaq-faq-category-3-vragen-over-producten' class='ewd-ufaq-faq-category'>\n\t\n\t<div class='ewd-ufaq-faq-category-title'  >\n\t\t\n\t\t<h4 title=\"Click here to open 3. Vragen over producten\">\n\t\t\t3. Product related questions\t\t\t\t\t<\/h4>\n\n\t\t\t\n\t<\/div>\n\t\n\t<div class='ewd-ufaq-faq-category-inner' >\n<div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-1722-Nc09VekW6C' data-post_id='1722'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class='ewd-ufaq-post-margin'  href='#' role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-square'>\n\t\t\t<span >a<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tCan I put the tote bags in the washing machine?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<p>Washing the bags is possible with a temperature of 30 degrees. The bag can only be used in the dryer at a low temperature. You can iron the bag at a low temperature (about 110C.) Do not bleach with chlorine bleach and do not use dry cleaning. <\/p>\n<\/div>\n\t\t\n\t\t\t<div class='ewd-ufaq-faq-custom-fields'>\n\n\t\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-1723-sypIntegJ7' data-post_id='1723'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class='ewd-ufaq-post-margin'  href='#' role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-square'>\n\t\t\t<span >a<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tCan I put the backpacks in the washing machine?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<p>Washing the backapcks is possible with a temperature of 30 degrees. The bag can only be used in the dryer at a low temperature. You can iron the bag at a low temperature (about 110C.) Do not bleach with chlorine bleach and do not use dry cleaning.<\/p>\n<\/div>\n\t\t\n\t\t\t<div class='ewd-ufaq-faq-custom-fields'>\n\n\t\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-1724-rybh2ePDfL' data-post_id='1724'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class='ewd-ufaq-post-margin'  href='#' role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-square'>\n\t\t\t<span >a<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tCan I put the other textile products from the webshop in the washing machine?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<p>Yes. Please use the hand wash program on your washing machine. Was the products at a maximum of 30 degrees. Please don't put them in the dryer. And turn your product inside out when ironing.<\/p>\n<\/div>\n\t\t\n\t\t\t<div class='ewd-ufaq-faq-custom-fields'>\n\n\t\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><\/div>\n\n<\/div>\n<div id='ewd-ufaq-faq-category-4-producten-retourneren' class='ewd-ufaq-faq-category'>\n\t\n\t<div class='ewd-ufaq-faq-category-title'  >\n\t\t\n\t\t<h4 title=\"Click here to open 4. Producten retourneren\">\n\t\t\t4. Returning my order\t\t\t\t\t<\/h4>\n\n\t\t\t\n\t<\/div>\n\t\n\t<div class='ewd-ufaq-faq-category-inner' >\n<div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-1725-tI72osOpNR' data-post_id='1725'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class='ewd-ufaq-post-margin'  href='#' role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-square'>\n\t\t\t<span >a<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tHow can I return my goods?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<p>Not completely satisfied with your item(s)?<\/p>\n<p>You have the right to cancel your order up to 14 days after receipt without giving any reason.<\/p>\n<p>Use <a href=\"https:\/\/dewyvenerius.com\/wp-content\/downloads\/herroepingsformulier.pdf\">the Dutch Withdrawal Form<\/a>\u00a0or send me an email to let me know you want to return your item(s).<\/p>\n<p>After letting me know you want to return your order, you have 14 days to pack &amp; ship the items you want to return.<\/p>\n<p>Be aware! You pay the costs for the return shipment yourself. You can choose which carrier you want to work with.<\/p>\n<p>Send your returned shipment to:<\/p>\n<p><strong>Dewy Venerius<\/strong><\/p>\n<p><b>Jupiterstraat 79<\/b><\/p>\n<p><strong>8022 RJ Zwolle<\/strong><\/p>\n<p><strong>THE NETHERLANDS<\/strong><\/p>\n<p>If you make use of your right of withdrawal, you will return the product(s) - if reasonably possible -\u00a0 in the original condition and packaging, with all accessories supplied.<\/p>\n<p>I will refund your order after I received your shipment.<\/p>\n<p>&nbsp;<\/p>\n<p>More info of my Return Policy can be found in my <a href=\"https:\/\/dewyvenerius.com\/en\/service\/algemene-voorwaarden\/\">Terms &amp; Conditions<\/a>.<\/p>\n<\/div>\n\t\t\n\t\t\t<div class='ewd-ufaq-faq-custom-fields'>\n\n\t\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-1727-Z1c0U2nctU' data-post_id='1727'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class='ewd-ufaq-post-margin'  href='#' role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-square'>\n\t\t\t<span >a<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tWhen will I receive my refund?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<p>The moment your return item is received and accepted by DewyCreations, I will refund the purchase amount to you. This is done using the same payment method that you used to pay for your order. The amount will be refunded within 14 days after receipt of the return. If you still have an outstanding payment at DewyCreations, I will settle the amount with this outstanding balance.<\/p>\n<\/div>\n\t\t\n\t\t\t<div class='ewd-ufaq-faq-custom-fields'>\n\n\t\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-1726-xAVWwELz6h' data-post_id='1726'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class='ewd-ufaq-post-margin'  href='#' role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-square'>\n\t\t\t<span >a<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tWhich products can I not return?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<p>You can't return personalized products and textile products that have already been washed. An overview of all products that cannot be returned can be found in the <a href=\"https:\/\/dewyvenerius.com\/en\/service\/algemene-voorwaarden\/\">Terms &amp; Conditions<\/a> (article 10).<\/p>\n<\/div>\n\t\t\n\t\t\t<div class='ewd-ufaq-faq-custom-fields'>\n\n\t\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><\/div>\n\n<\/div>\n\n\t<\/div>\n\n\t\n<\/div>","protected":false},"excerpt":{"rendered":"<p>A C. Welke producten kan ik niet terugsturen? Je kan gepersonaliseerde producten en producten van textiel die al gewassen zijn niet meer retourneren. Een overzicht van alle producten die niet retour gestuurd kunnen worden staat in de Algemene Voorwaarden (artikel &hellip; <a href=\"https:\/\/dewyvenerius.com\/en\/ufaqs\/welke-producten-kan-ik-niet-terugsturen\/\">Continued<\/a><\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-fullwidth.php","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","_glsr_average":0,"_glsr_ranking":0,"_glsr_reviews":0,"footnotes":""},"class_list":["post-1686","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/dewyvenerius.com\/en\/wp-json\/wp\/v2\/pages\/1686","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dewyvenerius.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/dewyvenerius.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/dewyvenerius.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dewyvenerius.com\/en\/wp-json\/wp\/v2\/comments?post=1686"}],"version-history":[{"count":0,"href":"https:\/\/dewyvenerius.com\/en\/wp-json\/wp\/v2\/pages\/1686\/revisions"}],"wp:attachment":[{"href":"https:\/\/dewyvenerius.com\/en\/wp-json\/wp\/v2\/media?parent=1686"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}